Explore Bay Canh Island with canoe

For almost of our tours, once tour is confirmed and fully paid but for one reason they cancel the tour, the following charges will apply in the event of cancellation prior to tour commencement:

• More than 45 days prior to trip departure: No charge (Full refund will be made but transaction fee will be paid by you).
• 30-45 days before arrival: 10% of total tour price.
• 15-29 days before arrival: 50% of total tour price.
• 7-14 days before arrival: 75% of total tour price.
• Within 7 days before arrival: 100% tour price.

Note:

• The above fees are subject to an added bank transaction fee.
• There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations.
• For no show cases, there will be no refund.
• All cancellations must be in person or in writing and received by us

In case of an unexpected situation/ bad weather causes an effect on your trip after commencement, we serve the right to change the itinerary of your booked tour for the safety of all clients in the group. If there are more than one solution, we will ask for your permission and agreement to do the next step. In such kind of cancellation, the refund of any payment on the un-used portion of transportation service, hotel service, car rental or tours will be given.

• Under 4 years: Free of Charge.
• From 4 to 8 years old: 50% of adult’s fare.
• From 9 to 11 years old: 75% of adult’s fare.
• Students with ID student card: 90% of adult’s fare.
• Over 11 years old: 100% of adult’s fare.